Shipping policy
This Shipping Policy explains how orders are processed, shipped, and delivered by HoyoStar. By placing an order, you agree to the terms below.
1. Processing Time
In-stock orders are typically processed within 1–3 business days, excluding weekends and public holidays. Processing may take longer during peak periods or when additional order verification is required.
Pre-order items may have different processing and shipping schedules. Estimated availability or shipping information will be provided on the relevant product page when available. If an order contains both in-stock and pre-order items, shipment may be delayed until all items are ready unless separate shipping arrangements are made.
2. Shipping Time
We offer international shipping to supported destinations. Estimated delivery times after dispatch are:
- United States, Canada: 6–12 business days
- United Kingdom, Europe: 6–12 business days
- Australia, New Zealand: 6–12 business days
- Japan, South Korea, Southeast Asia: 5–10 business days
- Other supported regions, including Mexico, the Middle East, Russia, and South America: 10–20 business days
These estimates do not include order processing time. Delivery times may vary due to customs clearance, weather conditions, carrier operations, local holidays, or other circumstances beyond our control. Delivery dates are estimates and are not guaranteed.
3. Shipping Fees
Shipping rates are calculated at checkout based on the items in your order, their shipping weight, and your delivery destination. Shipping weight accounts for packaging and parcel size, so larger or bulkier items may cost more to ship even when they are lightweight.
Shipping is charged separately from product prices. Available shipping options and the final shipping charge are displayed in your checkout currency before you complete your purchase.
If no shipping option is available for your address or order, please contact hello@hoyostar.com for assistance before placing your order.
4. Tracking
Once your order has been dispatched, tracking information will be provided when available. Tracking updates may take some time to appear in the carrier's system.
Please ensure your shipping address and contact details are accurate before completing your order. If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed after an order has been dispatched.
5. Customs & Duties
International orders may be subject to import duties, taxes, or customs clearance fees depending on the destination country. Unless explicitly included at checkout, these charges are not included in our product prices or shipping fees and may be payable by the recipient.
Customers are responsible for applicable import charges unless otherwise stated at checkout. Customs clearance procedures may affect delivery times.
6. Shipping Delays & Delivery Issues
We make reasonable efforts to dispatch orders within the stated processing times and assist customers with shipping-related issues.
Delays may occur due to customs inspections, carrier disruptions, severe weather, or other unforeseen circumstances. If your shipment is significantly delayed, lost, or arrives damaged, please contact hello@hoyostar.com so we can review the situation and assist with the next steps.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.