Disclaimer

HoyoStar is an independent online retailer operated by BLOCKSULTRA LLC, a U.S.-registered company. We offer a curated selection of authentic, officially released anime and game merchandise.

Independent Retailer and No Affiliation

HoyoStar is not affiliated with, endorsed by, sponsored by, or operated by HoYoverse, miHoYo, or any of their affiliated companies. Unless expressly stated otherwise, HoyoStar does not claim to be an authorized retailer, official sales channel, representative, or partner of any publisher, developer, manufacturer, brand, or intellectual property owner.

Trademarks and Intellectual Property

All game titles, product names, character names, logos, images, trademarks, and other intellectual property referenced on this website belong to their respective owners. References to these materials are made solely for product identification and descriptive purposes and do not imply any affiliation, endorsement, sponsorship, or partnership.

Officially Released Merchandise

Products identified on this website as officially released merchandise are sourced from official retail stores and established retail and distribution channels. This description refers to the status and origin of the products and does not mean that HoyoStar itself is an official store, authorized representative, or affiliated company of the relevant intellectual property owner.

Product Information and Accuracy

We make reasonable efforts to present product descriptions, images, dimensions, materials, manufacturers, and other specifications accurately. However, minor differences may occur due to production batches, packaging updates, supplier information, photography, or display settings.

Normal manufacturing or packaging variations are not necessarily product defects. Nothing in this disclaimer limits any rights or remedies available to customers under applicable consumer protection laws or our published refund and return policies.

Pricing

Prices displayed by HoyoStar may differ from original retail prices in a product’s country or region of release. Our prices may reflect international sourcing, payment processing, export handling, logistics, storage, customer support, and other operating costs. Applicable shipping charges, taxes, or duties are addressed at checkout where applicable and in our published shipping policy.

Shipping and Logistics

International delivery may involve multiple carriers, customs authorities, and local delivery providers. Estimated delivery times and tracking updates may be affected by customs inspections, carrier disruptions, weather, public holidays, force majeure events, or other circumstances beyond our reasonable control.

Although HoyoStar cannot guarantee delivery dates affected by such external circumstances, we will provide reasonable assistance with eligible delivery-related issues in accordance with our published shipping, refund, and return policies.

Business and Contact Information

HoyoStar is operated by BLOCKSULTRA LLC.

Registered Business Address:
1021 E Lincolnway, Suite 9037
Cheyenne, WY 82001
United States

If you have questions about product sourcing, an order, or HoyoStar’s role as an independent retailer, please contact us at hello@hoyostar.com or visit our Contact Us page.