FAQ's

We ship to most countries worldwide using established international logistics networks.

Delivery times vary by destination, typically ranging from 6–12 business days after dispatch.

Detailed tracking information is provided once your order ships.

Shipping costs are calculated at checkout based on your location and order weight.

Free shipping may be available for eligible orders or destinations.

Any applicable options will be clearly shown before payment.

Import taxes or customs duties may apply depending on your destination country and are determined by local customs authorities.

For orders shipped to the European Union, VAT and handling fees are not included in your order and may be charged by the local carrier before delivery.

These charges are set by your country’s customs authority and are not collected or controlled by us.

Orders are processed quickly to ensure timely delivery.

If you need to make changes or cancel, please contact us as soon as possible.

Once an order has been shipped, it can no longer be modified or canceled.

Returns are accepted for eligible items in unused, original condition within the specified return window.

Some items may be non-returnable due to their nature or packaging.

Please contact our support team before sending any return.

If your order arrives damaged or missing items, please contact us promptly with photos and order details.

We will review the issue and provide an appropriate resolution.

You can reach our support team at hello@hoyostar.com.

Yes, some items are offered as pre-orders when they are not yet available for immediate dispatch.

Pre-order availability will always be clearly indicated on the product page before purchase.

Please note that fulfillment timelines may vary depending on supply conditions.

Pre-order items are fulfilled based on official release timelines.

We indicate the estimated pre-order release timing alongside the purchase options, synchronized with official information for your reference.

Due to high demand and limited availability from suppliers, actual fulfillment timelines may vary.

To ensure successful sourcing, we recommend allowing an additional 1–2 months beyond the official estimated release date.

Orders are processed in the order they are placed, so earlier orders are prioritized.

You will receive a shipping confirmation email once your order is dispatched.

If your order includes both pre-order and in-stock items, the order will be shipped together once all items are ready.

This may result in a longer overall delivery time.

To receive in-stock items sooner, we recommend placing separate orders.

This may happen for several reasons:

The item is a pre-order product
The product is temporarily out of stock
Your order includes items with different availability

We will notify you via email if there are any important updates regarding your order.

Pre-orders may be canceled before the item enters the processing or fulfillment stage.

Once processing has begun, cancellation may no longer be possible.

Please contact us as soon as possible if you need assistance.

If your order has not yet been processed, changes may be possible.

Once an order enters fulfillment or has been shipped, modifications can no longer be made.

Contact us promptly if you need to request a change.

We accept major credit cards and other secure payment methods shown at checkout.

All payments are processed securely at the time the order is placed.

We offer a curated selection of officially licensed products and merchandise sourced from trusted manufacturers and distributors.

Product descriptions clearly indicate licensing or sourcing details where applicable.

Each product includes the items listed in the product description.

Packaging and included contents may vary depending on the manufacturer or edition.

Product images are provided for reference and illustration purposes.

Minor variations in color, packaging, or finishing may occur due to production batches or display settings.